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Accepting New Clients for Virtual (Telehealth) Sessions Mon to Fri (By Appointment Only)

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Chambers Behavioral Health Services in Keller and the state of Texas

Address

Chambers Behavioral Health Services PLLC dba CBHS

Mailing Address:

12650 North Beach Street, Ste 114-1000, Keller, TX 76244

Contact

Click to Call: 817-865-7877

Click to Text: 817-865-7877

Fax Number: 817-865-7879

Click to Email: ContactUs@CBHS.co

* Text messages/emails may be answered after hours when available

COVID19

Latest update - 04/01/2022…If the client prefers, they can wear a mask in the building and during their session. Social Distancing is practiced during each behavioral health therapy session. The clients sitting area is also cleaned after each session.

Latest update - 07/30/2021…Per updated CDC recommended guidelines on 07/27/2021, masks will be required for all in person sessions for vaccinated and unvaccinated clients. For more information from the CDC, please visit their website by clicking https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated-guidance.html.

Latest update - 03/04/2021...This week, Gov. Greg Abbott issued Executive Order GA-34 in which effective Wednesday, March 10, will lift all COVID-19-related restrictions on businesses and the statewide mask mandate.

However, in line with CDC guidance, all clients, visitors and staff will still be required to wear a mask in our office — we firmly stand behind these evidence-based safety measures. Our focus remains on protecting your safety and well-being.

While we continue to be encouraged by declining COVID-19 case counts and hospitalizations, coupled with increasing vaccinations, we cannot let up on the practices that have helped keep Texans safe over the last year. With a handful of new COVID-19 variants quickly spreading across our communities, it’s all the more important you continue to:

Mask up
Distance from others
Practice hand hygiene

Let’s continue to do our part and help stop the spread of COVID-19.

Latest update - 6/26/2020...As per the executive order recently issued by local officials in Tarrant County, as of 6pm on Friday, June 26th, face coverings will be required in the office building, at all times, for all employees and their customers until further notice. Acceptable face covering options include homemade masks, scarves, bandanas, handkerchiefs and anything else that can appropriately cover an individual’s mouth and nose. Also note that we understand that masks can cause some problems (including anxiety) for some people with breathing issues etc. and we will be as understanding as possible in regards to the patients comfort wearing a mask, due to the circumstances, during the session.

This statement is to inform our patients about the current practices that were existing or have been implemented at the office of Stephanie Chambers, MS, LPC in Southlake, TX in regards to mental health counseling services and the COVID-19 virus (also known as the Coronavirus).

In accordance with CDC (Centers for Disease Control and Prevention) guidelines and the City of Southlake’s COVID-19 Coronavirus Disaster Declaration, we are open for in person counseling at our Southlake, Tx office as well as Telehealth video/phone counseling for anyone in the state of Texas. Please note that this can change at any time for in person counseling sessions if the CDC’s and the City of Southlake’s guidelines change accordingly for office space closures. If we do need to close the Southlake, TX office due to changes to CBC, State and Local guidelines and you are scheduled for an in person counseling session, we will inform you of the office closure as soon as possible if this happens.

You can find more information on the City of Southlake’s Coronavirus Disaster Declaration at https://mysouthlakenews.com/2020/03/city-of-southlake/mayor-laura-hill-issues-covid-19-disaster-declaration.

Please contact us as soon as possible via phone, text or email if you would like to inquire about our Telehealth video/phone counseling services or if you would like to change a scheduled in person counseling session to a Telehealth video/phone counseling session. While most insurance plans include Telehealth services, we will still need to verify the patient’s insurance eligibility for Telehealth services before the Telehealth video/phone counseling session occurs. All private pay patients can use our Telehealth video/phone counseling services with no issues or delay right away.

In regards to preventing the spread of the COVID-19 virus, we urgently ask that you continue to use common-sense measures to keep our community safe.

Best practices and everyday preventive actions from the CDC include:

Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are sick.
Stay home if you are sick.
Cover your mouth with a tissue when coughing or sneezing, then throw the tissue in the trash. If a tissue is not available, cough or sneeze into your elbow or shoulder.
If you are sick with respiratory symptoms that resemble a cold or flu (e.g., fever, cough, shortness of breath), do not go to work or school or visit public places where you could spread potential illness.

For more information on the Coronavirus, visit CDC.gov, WHO.int, or the Tarrant County Department of Public Health at http://access.tarrantcounty.com/content/main/en/public-health/disease-control---prevention/coronaviruas.html?linklocation=departmentcarousel&linkname=Public%20Health:COVID-19%20(Coronavirus).

In regards to the cleaning procedure put in place by the building management, they have released the following statement…

“The safety and wellbeing of our shopping center guests, businesses, staff and local partners are our top priority. We are closely monitoring the developments related to COVID-19 (Coronavirus Disease 2019), including updates from the Centers for Disease Control and Prevention (“CDC”), Tarrant Department of Public Health, and World Health Organization (“WHO”). We have augmented our cleaning process at the property, and continue our efforts to ensure our cleaning vendors are using cleaning agents and policies that follow the recommended CDC guidelines. We will continue to operate your property for the benefit of the community and the customers that you serve.”

In addition, we have implemented the same CDC cleaning guidelines for our office space as well. This includes:

Using an EPA-registered disinfectant to clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, and phones between each patient visit.

You can find more information on the CDC’s cleaning guidelines at https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html.

In you have questions on anything related above or questions in general, please don’t hesitate to contact us via phone, text or email. We look forward to continuing to serve you.

Thank you,

Stephanie Chambers and the staff at Chambers Behavioral Health Services PLLC

Hours

Mon: Telehealth from 8am to 5pm (Last session of the day starts at 4pm)

Tue: Telehealth from 8am to 1pm (Last session of the day starts at 12pm)

Wed: Telehealth from 8am to 5pm (Last session of the day starts at 4pm)

Thu: Telehealth from 8am to 1pm (Last session of the day starts at 12pm)

Fri: Telehealth from 8am to 12pm (Last session of the day starts at 11am)

Sat/Sun: Closed

* We are closed Monday and Wednesday from 12pm to 2pm for Lunch

** Text messages/Emails may be answered after hours when available

GFE

In accordance with the No Surprises Act, all clients that are not using insurance can request a Good Faith Estimate (GFE) for all CBHS services. Please contact us via phone, email or text to request a Good Faith Estimate.

*Based on the No Surprises Act, starting January 1st, 2022, Chambers Behavioral Health Services (CBHS) will be required to provide a Good Faith Estimate to all clients that do not have insurance or will not be using their insurance for CBHS services. This act was created to help clients, that will not be using health insurance, understand their medical billing better and avoid surprise medical bills.

For additional information please visit CMS.gov

HIPPA

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE READ IT CAREFULLY.

The Health Insurance Portability & Accountability Act of 1996 ("HIPAA") is a Federal program that requests that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally are kept properly confidential. This Act gives you, the patient, the right to understand and control how your personal health information ("PHI") is used. HIPAA provides penalties for covered entities that misuse personal health information.

As required by HIPAA, we prepared this explanation of how we are to maintain the privacy of your health information and how we may disclose your personal information. We may use and disclose your medical records only for each of the following purposes: treatment, payment and health care operation.

Treatment means providing, coordinating, or managing health care and related services by one or more healthcare providers. An example of this is a primary care doctor referring you to a
specialist doctor.
Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collections activities, and utilization review. An example of this would include sending
your insurance company a bill for your visit and/or verifying coverage prior to surgery.
Health Care Operations include business aspects of running our practice, such as conducting quality assessments and improving activities, auditing functions, cost-management analysis,
and customer service. An example of this would be new patient survey cards.
The practice may also be required or permitted to disclose your PHI for law enforcement and other legitimate reasons, including emergencies and concerns regarding threats to safety. In
all situations, we shall do our best to assure its continued confidentiality to the extent possible.

We may also create and distribute de-identified health information by removing all reference to individually identifiable information.

We may contact you, by phone or in writing, to provide appointment reminders or information about treatment alternatives or other health-related matters.

The following use and disclosures of PHI will only be made pursuant to us receiving a written authorization from you:

Most uses and disclosure of psychotherapy notes;
Uses and disclosure of your PHI for marketing purposes, including subsidized treatment and health care operations;
Disclosures that constitute a sale of PHI under HIPAA; and
Other uses and disclosures not described in this notice.

You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your prior authorization.

You may have the following rights with respect to your PHI.

The right to request restrictions on certain uses and disclosures of PHI, including those related to disclosures of family members, other relatives, close personal friends, or any other person
identified by you. We are, however, not required to honor a request restriction except in limited circumstances which we shall explain if you ask. If we do agree to the restriction, we must abide by it unless you agree in writing to remove it.
The right to reasonable requests to receive confidential communications of Protected Health Information by alternative means or at alternative locations.
The right to inspect and copy your PHI.
The right to amend your PHI.
The right to receive an accounting of disclosures of your PHI.
The right to obtain a paper copy of this notice from us upon request.
The right to be advised if your unprotected PHI is intentionally or unintentionally disclosed.

If you have paid for services "out of pocket", in full and in advance, and you request that we not disclose PHI related solely to those services to a health plan, we will accommodate your request, except where we are required by law to make a disclosure.

We are required by law to maintain the privacy of your Protected Health Information and to provide you the notice of our legal duties and our privacy practice with respect to PHI.

This notice is effective as of November 1, 2019, and it is our intention to abide by the terms of the Notice of Privacy Practices and HIPAA Regulations currently in effect. We reserve the right to change the terms of our Notice of Privacy Practice and to make the new notice provision effective for all PHI that we maintain. We will post and you may request a written copy of the revised

Notice of Privacy Practice from our office.

You have recourse if you feel that your protections have been violated by our office. You have the right to file a formal, written complaint with the office and with the Department of Health and Human Services, Office of Civil Rights. We will not retaliate against you for filing a complaint.

Feel free to contact us via phone or text at 817-865-7877 or via email at ContactUs@CBHS.co for more information.

Privacy

Who We Are

Our website address is: https://CBHS.co

Privacy Policy

This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by company.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

CONTACTING US

If you want to know what information we hold about you or if you have any other queries in relation to this privacy policy, please contact us using the following contact information:

Chambers Behavioral Health Services PLLC

12650 North Beach Street, Ste 114-1000

Keller, Texas 76244

Phone/Text: 817-865-7877

Email: ContactUs@CBHS.co

WHAT INFORMATION DO WE COLLECT?

We will collect information that you provide to us when you register on the Service (such information shall include, but may not be limited to, your name, age, debit/credit card information, telephone number, postal address and email address);

About your usage of the Service; that you provide to us in e-mails or letters that you send to us;

We will only use any information that we collect from you in accordance with this Privacy Policy.

COOKIES

The Service uses cookies to ensure that you get the most out of the Service. Cookies are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor usage of the service, improve the Service’s usability and to personalize the content for you.

If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information about how to do this please consult the “Help” section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Service. If you prevent us from placing cookies, you may not be able to use the Service to place an order. This is because we use cookies to enable you to log in to your account.

We may use an analytics service provider for service usage analysis and reporting. Analytics service providers generate statistical and other information about usage by means of cookies, which are stored on users’ computers. The information generated relating to the Service may be used to create reports about the use of the Service and the analytics service provider will store this information.

In addition, advertisers whose advertisements appear on the Service may use and place cookies on your computer and we have no control over this. Please consult the terms and conditions and privacy policy of such third party advertisers to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

We may use your information in the following ways:

– to ensure that our Service is delivered in the most effective manner for you and your computer;

– to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

– to carry out our obligations arising from any contracts entered into between you and us;

– to provide customer service to you in relation to your use of the Service, to deal with enquiries and complaints relating to the use of the Service and – – to notify you about any changes to our service;

– to administer, support, improve, optimize and develop our Service;

– to produce reports which may be used, sold or published by us at our sole discretion provided that any data or reports will be anonymized and not refer to any individual user of the Services;

– for internal marketing and demographic studies to improve the products and services that we provide; and for security purposes.

We may also use your information to provide you with our email notifications, newsletters and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on the Service. You may opt out from receiving such marketing communications from us at any time by notifying us in writing, contacting us at contact@eightloopsocial.com or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in the email that you receive.

DISCLOSURE OF YOUR INFORMATION

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

You should note that information posted on the public elements of the Service may be visible by users of the Service throughout the world. You should therefore be careful when submitting information about yourself to the Service.

We may disclose your personal information: (i) to any third party to whom disclosure is necessary to enable us to fulfill your orders and provide you with any service to which you have subscribed via the Service; (ii) where required to do so by law or court order; and (iii) to any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under our Terms and Conditions.

We may disclose your personal information to Facebook Inc in order to fulfill the Services. You can review Facebook’s Terms of Service here https://www.facebook.com/ads/manage/customaudiences/tos.php

THIRD PARTY SITES

The Service may contain links to websites or access to applications that are operated by third parties. We do not control and accept no liability or responsibility for those websites and this Privacy Policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those third party websites to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

Advertisements contained on our Service operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

HOW DO WE PROTECT YOUR INFORMATION?

In common with a number of other websites, the data that we collect from you may be transferred to a cloud service provider which has data servers which are based outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and the storing and/or processing of your personal data on these servers. We will take all steps Privacy Policy.

Appropriate security measures will be adopted to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that data transmission over the internet is inherently unsecure and that we cannot guarantee the security of data you send over the internet.

Your information will only be held for a reasonable period or as long as the law requires or permits.

ACCESSING YOUR INFORMATION

You may at any time request access to and/or, if incorrect, rectification of your personal data by contacting us at the address set out in this Privacy Policy or by e-mailing Stephanie@CBHS.co. We reserve the right to ask you for proof of your identity and to charge you a fee of twenty US dollars ($20) to meet our costs in granting any data access request you make.

CHANGES TO OUR PRIVACY POLICY

Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Resources

American Mental Health Counselors Association

The American Mental Health Counselors Association (AMHCA) is the leading national organization for licensed clinical mental health counselors. AMHCA strives to be the go-to organization for LCMHCs for education, advocacy, leadership and collaboration.

(Click Here to Visit Website)

Mayo Clinic

Mayo Clinic is a nonprofit American academic medical center focused on integrated health care, education, and research.

(Click Here to Visit Website)

Mental Health America

Dedicated to helping all people live mentally healthier lives.

(Click Here to Visit Website)

National Institute of Mental Health

The mission of the National Institute of Mental Health (NIMH) is to transform the understanding and treatment of mental illnesses through basic and clinical research, paving the way for prevention, recovery, and cure.

(Click Here to Visit Website)

Substance Abuse and Mental Health Services Administration (SAMHSA)

The Substance Abuse and Mental Health Services Administration (SAMHSA) is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA's mission is to reduce the impact of substance abuse and mental illness on America's communities.

(Click Here to Visit Website)

Experiencing Emotion Distress?

The resources below provide free and confidential support 24/7.

If this is an emergency, call 911.

Suicide Prevention Lifeline (click title to visit website)

Call 1-800-273-8255

Crisis Text Line (click title to visit website)

Text HOME to 741741

©2025 Chambers Behavioral Health Services PLLC

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